Terms and conditions
Breakages: Any purchased items from OAS Clay Creative are hand made and should be handled with care. All products are advised to be hand washed to increase the life expectancy and avoid rapid change in temperature e.g. oven/ microwave/ dishwasher to avoid any cracks or breakages. If product gets broken during the postage/ shipping process please notify OAS Clay Creative ASAP (same day as receiving parcel) and send through a photo of broken product and you will receive a full refund or sent a new item. (either the same or of the same value) All packages will be sent with tracking numbers but if lost in the mail please notify OAS Clay Creative ASAP.
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Classes / Courses / Events: All classes must be paid in advance as per the advertised/ agreed rate, any extra clay or materials are charged on top of class fees and must be paid at the time of purchase. Payment can be made in cash or Eftpos.
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Enrolment and attendance: Students are enrolled either on a 4 - 6 week basis on a designated day and time and are expected to attend the class at the designated time. Students who miss a class, due to illness or unavoidable circumstances, are able to make up the missed class during the term in which the class was missed. Arrangements will be made regarding a time and day best suited.
Students are requested to notify OAS Clay Creative of non-attendance 24 hours prior to a class occurring. The studio will make every effort to accommodate a student to make up a missed class. However OAS Clay Creative will not be responsible if the student consistently does not attend the class they are enrolled in and is unable to make up all classes at an alternate time.
Safety
Students are requested to show respect to fellow students at all times during class. Students are to attend class in a fit state and must not be under the influence of alcohol or drugs, both illegal and legal that may impact on the student’s welfare and the welfare of other students. OAS Clay Creative retains the right to request any student who is suspected to be under the influence of alcohol or drugs to leave the class.
All students are to comply with any safety request and safe operating procedures implemented at OAS Clay Creative. Students are asked to notify OAS Clay Creative of any safety issues they discover during their attendance at class.
Students are asked to clean their work space and any equipment they used during class prior to leaving at the end of class. Students are asked to store away any equipment not being used and keep the studio clean and free of any hazards during and prior to leaving class. Students are requested to show the utmost care to other students work whilst in the workshop and requested not to touch or handle other students work, unless absolutely necessary.
Gift Voucher / Bookings
The holder of a gift certificate must book into a workshop prior to attending. Once a workshop is booked normal booking terms and conditions apply. Attendance to both classes and workshops must be booked and paid in advance and OAS Clay Creative reserves the right to refuse any student to attend a workshop or class. OAS Clay Creative will use contact information provided at time of booking to keep students up to date on any course information. OAS Clay Creative is not responsible if a student does not receive information due to incorrect contact details provided or because they cannot or do not access emails as per the address provided.
Cancellations
Cancellation Guidelines OAS Clay Creative cannot be held responsible for any changes in personal commitments or work commitments once a class or workshop is booked. OAS Clay Creative reserves the right to alter any of the published arrangements, either before or during the course, or to cancel or terminate a course.
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Workshop cancellation:
* For a private event/workshop a $200 administration fee will be charged if cancelled up to 14 days prior to the event, the balance of the fee will be refunded between 10-12 business days and a credit note will be issued, less a $200 administration charge.
Less than 7 days' notice – No refund or voucher will be issued, the participant may be able to re-book another available date in future that works for OAS Clay Creative.
* For any Bubbles & Build, Kids workshop, Couples clay or any one-off workshops that are cancelled 14 days prior to the workshop date, you will receive a full refund or voucher. Any cancellations after 14 days prior to the workshop you will be charged a $25 administration fee and the balance of the fee will be refunded between 10-12 business days.
* For any 4/6 week wheel course classes that cannot attend, there will be available make-up days at the end of each course. If you cannot attend these make-up days that is your responsibility.
OAS Clay Creative cannot accept responsibility for changes in students’ personal circumstances or where students change their mind about the class they have selected. A student may request to change to another class due to a change in personal circumstances and if possible OAS Clay Creative will make every attempt to accommodate the request. Changes are only possible if a space exists in an alternate class. OAS Clay Creative cannot make a space become available and so may not be able to accommodate a student’s request. If OAS Clay Creative is unable to accommodate a change in day/time the following conditions apply;
* If the student cancels 14 days prior to a course a $50.00 administration fee will be charged. The student is liable to pay for class fees until a replacement student can be found to fill the position. If a replacement is found immediately before course commences they will only be charged a $50.00 administration fee. The student will be refunded the balance of their course fee once a replacement student is found.
If a student withdraws after a course/class has commenced, they will not be liable for a refund and depending on circumstances they may be issued with a gift card with the remaining balance.
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OAS Clay Creative reserves the right to amend or add to these terms and conditions, students will be notified should this occur. OAS Clay Creative reserves the right to adjust, cancel or postpone classes/courses if necessary. Classes/courses will be cancelled or postponed if insufficient numbers of students are enrolled. A full refund of fees is payable if classes/courses are cancelled by OAS Clay Creative. Fee Refunds may take up to 10-12 business days from the date of cancellation by OAS Clay Creative.
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